Frequently Asked Questions
Everything you need to know about Birdhouse gear and orders.
What is the difference between a complete skateboard and a deck?
A complete skateboard comes fully assembled with a deck, trucks, wheels, bearings, and grip tape, making it ready to ride out of the box. A deck is just the wooden board itself, ideal for riders who want to customize their setup with specific hardware.
How long does shipping take for Birdhouse orders?
Standard shipping typically takes 3-7 business days within the continental United States. International shipping times vary by location but generally range from 10-21 business days depending on customs processing.
What is your return policy on skate hardware?
We accept returns on unused and un-skated items in their original packaging within 30 days of purchase. Please note that once a deck has been gripped or assembled, it is no longer eligible for a return.
Are Birdhouse decks suitable for beginners?
Yes, we offer a variety of completes specifically designed for beginners that feature high-quality components and forgiving shapes, as well as pro-level decks for advanced technical skating.
How can I track my order?
Once your order is processed and shipped, you will receive an automated email containing your tracking number and a link to the carrier's website to monitor your delivery progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options like PayPal, Apple Pay, and Google Pay for a secure checkout experience.